Shijiazhuang Runhu Import and Export Co., Ltd.

FAQs

What is your minimum order quantity (MOQ) for bulk tape orders?

Our standard MOQ starts at 5,000 rolls per product type to optimize production efficiency. However, we offer flexible MOQ adjustments (as low as 3780 rolls) for long-term partners or seasonal campaigns. Contact us to negotiate terms based on your volume needs.

Can you customize tape specifications (e.g., adhesive strength, width, coating)?

Yes! We specialize in tailored solutions. For example, we’ve adjusted adhesives for humid climates or reduced tackiness for delicate surfaces. Share your technical requirements, and our R&D team will provide samples within 5–7 business days.

Do you offer free samples before placing a large order?

Absolutely. We provide sample kits with multiple adhesive types/coatings at no charge. For bulk sample requests (e.g., 1-5 rolls), we offer discounted rates to offset shipping costs. Samples ensure compatibility with your clients’ requirements before full-scale production.

How do you resolve issues reported by our end-clients about product performance?

We handle all quality concerns directly with your team. If your clients report adhesive failure or delamination, we’ll immediately send replacement rolls under the same order number and investigate root causes (e.g., storage conditions, application methods). For systemic issues, we’ll revise production parameters and prioritize your next batch to prevent recurrence.

What payment terms do you accept for repeat orders?

We offer flexible terms tailored to distributor relationships:

30% deposit + 70% before shipment for new clients.

LC30/60 days for verified partners with consistent orders.

For high-volume buyers, we also accept consignment or extended credit terms after a credit check.